This Refund Policy applies to the Clientpik subscription, sold by ClientPik (a sole proprietorship) and processed by our reseller of record, Paddle. It supplements our Terms & Conditions.

Because Clientpik is a subscription-based digital service that is delivered electronically and can be used immediately after purchase, refunds are handled as set out below.

1. How to request a refund

Email support@clientpik.com from the address used for the Transaction, including your order number and the reason for the request. You may also request a refund through the Paddle buyer portal linked in your order confirmation email.

2. Subscriptions

You can cancel your Subscription at any time with effect from the end of your current billing period; you will not be charged again after cancellation. We do not, as a general rule, refund Charges already paid for the current billing period. If a Subscription renewed unintentionally and the Product has not been used in the new billing period, contact us within 14 days of the renewal and we will consider a refund in good faith.

3. Free trials

Free trials, where offered, automatically convert to a paid Subscription at the end of the trial period unless you cancel before the trial ends. It is your responsibility to cancel in time if you do not wish to be charged.

4. Statutory withdrawal - EU/EEA and UK consumers

If you are a consumer resident in the EU/EEA or UK, you have the right to withdraw from the Transaction for any reason within 14 days of the Transaction date. However, this right is lost once the supply of the Product begins with your prior express consent and your acknowledgement that you lose the withdrawal right by starting to download, install, stream, use or otherwise benefit from the Product before the 14-day period ends. By clicking to download, install or activate the Clientpik plugin, or by publishing a gallery, during the withdrawal period, you are deemed to give that consent and acknowledgement.

5. Chargebacks

Please contact us before raising a chargeback with your bank or card issuer. Chargebacks we reasonably believe to be fraudulent or an abuse of payment protection mechanisms (including claiming non-delivery of a Product you have received or are using) may result in suspension of your access to the Product while we investigate.

6. Payment model changes

Clientpik may change its payment model, including altering pricing or restructuring plans, for any and all reasons, without specificity, at any time. Refund eligibility is assessed against the payment model that applied to your Transaction at the time it was made.

7. How refunds are issued

Approved refunds are issued by Paddle to the original payment method within a reasonable time after approval. Processing time by your bank or card issuer is outside our control.